Employee benefits have two components. The first part is analyzing and strategizing for the best options for the company. The second part is servicing the company and its employees. In the insurance industry concierge level service is non-existent, leaving consumers to navigate a complicated healthcare system on their own. Having a single point of contact to guide you can be invaluable. This contact must be trustworthy, knowledgeable and easily accessible. How many times have you received exorbitant bills or had your prescriptions denied at your local pharmacy?